🛫 Shipping & Delivery – newnormal-life
🚀 Free shipping in a limited time

🛫 Shipping & Delivery

 

FASTEST SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia, USA, Germany by USPS or FEDEX, National post.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

NewNormalian are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States, Canada, Europe

4-10 Business days

Australia, New Zealand

4-10 Business days

Central & South America

N/A

Asia

N/A

Africa

N/A

 

 

 
Max delivery time – 3 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

Delivery times may vary due to the global disruption of the COVID-19

Unfortunately due to the current circumstances we will only be dispatching from our warehouses Monday - Friday. This means orders placed on a Friday will be dispatched on the Monday so don't panic if you don't receive your shipping confirmation over the weekend!

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.*

When importing goods to some countries orders may be subject to customs fees. To find out if this applies to you please seek information from your local government.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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